Shipping policy

Welcome to BrisStore13. We are committed to delivering your orders as quickly and safely as possible. By placing an order with BrisStore13, you agree to the shipping terms outlined below.

1. Order Processing

  • Orders are processed within 2–7 business days after payment has been successfully received.
  • Customized or personalized products require 5–20 business days for production before shipping.
  • Orders are not processed, packed, or shipped on weekends or public holidays.
  • During peak seasons, sales events, or holidays, processing times may be longer.
  • Order will be delivered to same address which is provided on check out. once order is placed address can not be changed.
  • We do no deliver to PO Box or parcel lockers.

2. Shipping Times

Estimated delivery times begin after your order has been processed.

  • Australia: 5–15 business days
  • New Zealand: 7–18 business days
  • United States & Canada: 7–20 business days
  • United Kingdom: 7–20 business days
  • Europe: 7–25 business days
  • Other International Locations: 10–30 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package size and weight
  • Shipping method selected

Any promotional free shipping offers apply only to eligible orders and may be withdrawn at any time.

4. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

BrisStore13 is not responsible for orders delayed, lost, or returned due to:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Incorrect recipient names
  • Failure to collect parcels

If an order is returned to us, additional shipping charges will apply before reshipment.

5. Order Changes or Cancellations

Orders may only be changed or cancelled within 10 hours of purchase.

Once processing has started, no changes or cancellations will be accepted.

Customized or personalized products cannot be cancelled once production has begun.

6. Multiple Shipments

Because we sell products from multiple suppliers, your order may arrive in separate packages on different dates.

Additional shipping charges will not apply if your order is shipped in multiple parcels.

7. Customs, Duties and Taxes

International customers are solely responsible for any:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage fees
  • Government charges

These fees are not included in product prices or shipping charges.

BrisStore13 is not responsible for customs delays.

8. Delivery Delays

We are not liable for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Customs inspections
  • Weather events
  • Natural disasters
  • Carrier delays
  • Industrial action
  • Government restrictions
  • Public health emergencies

No refunds or compensation will be provided for delays caused by shipping carriers or external events.

9. Lost, Stolen or Damaged Packages

Once an order has been handed to the shipping carrier, responsibility for delivery transfers to the carrier.

BrisStore13 is not responsible for:

  • Lost packages marked as delivered
  • Stolen packages
  • Delivery to the address provided by the customer
  • Delays caused by the shipping carrier

If your parcel is damaged during transit, you must contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photographs of the packaging
  • Clear photographs of the damaged item

Claims submitted after 48 hours may not be accepted.

10. Failed Deliveries

If a parcel cannot be delivered because:

  • Nobody is available to receive it
  • The address is incorrect
  • The parcel is refused
  • The parcel is unclaimed

The customer is responsible for any additional shipping charges required for redelivery.

Refunds will not be issued for failed delivery attempts.

11. Customized Products

Customized and personalized items are produced specifically for each customer.

These products require additional production time and cannot be cancelled, exchanged, or refunded unless they arrive damaged or contain a manufacturing error.

Customers are responsible for ensuring that all names, text, colours, sizes, and uploaded images are accurate before placing an order.

12. High-Demand Products

During major promotions or holiday periods, processing and shipping times may increase.

By placing an order during these periods, customers acknowledge and accept possible delays.

13. Tracking Information

Tracking information will be emailed once your order has been shipped.

Please allow up to 72 hours for tracking information to become active.

14. Refused Shipments

If a customer refuses delivery, any return shipping fees, customs charges, or carrier fees will be deducted from any eligible refund.

Original shipping costs are non-refundable.

15. Shipping Restrictions

We reserve the right to refuse shipment to certain locations where delivery is unavailable, restricted, or considered high risk.

16. Contact Us

For shipping-related questions, please contact our customer support through the Contact page on our website and include your order number for faster assistance